A Customer Experience Strategist with more than 20 years in the Airport Industry, Lise has extensive experience in designing and implementing programs for improving customer service and employee experience. A Temple University graduate, Lise went on to build a career of customer experience, training, and human resources working for Xerox Corporation, Hilton Hotels, and Saks Fifth Avenue. Lise founded CXE in 1993, and has proven success in partnering with clients to develop airport-wide service culture strategies that have resulted in award-winning programs. Custom programs include training, (eLearning and traditional) service culture development, service standards design, recognition and appreciation programs and mystery shopping.